INBOUND CALLS

klicni center

Inbound calls

Inbound calls service, it is possible to answer calls on your behalf, virtual secretary, “live chat” services, reduction of costs in the field of recruitment,…

​When receiving a call, we provide you with:

  • we introduce ourselves on your behalf and process the call according to the agreed procedure,
  • we send you informations about callers via e-mail or SMS messages,
  • possible redirection from landline and mobile telephone sets,
  • enabling the reception of diverted calls for various reasons (e.g.: busy telephone line, assistance to the 080 number, calling outside working hours…),
  • our experienced operators provide you with high quality service,
  • possibility of subsequent call analysis.

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We offer first-rate services: inbound and outbound calls, customer satisfaction surveys, hidden customer, SMS services, support in carrying out campaigns, digital media and consulting.